FAQ

Do you have any questions?

Products

Is the product in stock in your Showroom?
We have parts of our collections for show in our physical store at Riddargatan 11B in Stockholm. Please call us +46 8 10 66 08 or send us an email to [email protected] to get the latest update on what is in stock in our Concept Store. 

Is it possible to customize a product?
If you are interested in customizing a product, please contact us by sending an email to [email protected] with your requirements.

How do I look after my new favorite piece?
Learn more about Our Materials and read our Care Instructions here.

When is the product back in stock?
Estimated time is stated when possible. Due to the current situation, delays do occur in terms of product stock. We are sorry for this inconvenience and wish to thank you in advance for your patience and understanding. If you have any questions or concerns, please contact us by sending an email to [email protected]

What does “Made to order” mean?
The product is produced when an order has been placed. For an estimated delivery time, please contact [email protected]

Orders

How do I change my order?
If you want to add something to your order, please contact us as soon as possible by calling +46 8 10 66 08 or sending an email to [email protected]

I have changed my mind. How do I cancel my order?
If you want to cancel your order you will have to contact us by calling +46 8 10 66 08 or sending an email to [email protected] Please note that it is not possible to cancel customized orders when the item has proceeded to production.

I live outside Sweden, is it possible to place an order?
Of course! We offer deliveries within Europe on orders in our webshop. Please just make sure that your address is correct in the checkout.  If you live outside Europe and wish to place an order, please contact us by calling +46 8 10 66 08 or sending an email to [email protected]

Payments

What payment methods are there?
We offer safe payments through Stripe and Klarna.

Where do I find my invoice?
If Klarna invoice is your choosen payment method, you will find your invoice in your Klarna app or at klarna.com

Is it possible to place an order and pay in your Showroom?
Of course! We are happy to help you in person in our physical store at Riddargatan 11B in Stockholm.

Shipping & Delivery

What is the estimated time of delivery?
The delivery time is stated in the shopping cart next to the various ways of delivery. Products in stock are shipped within 7 business days. Products not in stock have a delivery time of 12-14 weeks. For further details. please contact us by sending an email to [email protected]

What does the shipping cost?
We offer free shipping within Sweden. For shipping to the rest of Europe, please contact us by sending an email to [email protected]

Where is my order?
For the latest update on your shipment, please contact us.

Is it possible to get help with assembling my new furniture?
Help with assembling is currently only available in Sweden. Please add your wishes in “Order Notes” in Checkout.

Is it possible to have my order delivered to another address than my billing address?
Yes! Please tick the “Ship to a different address?” box in the checkout and submit the delivery address.

My order was delivered damaged, what do I do?
In case of broken goods when you receive the product from the Transport company please let us know within 3 days. It is important that you thoroughly check your package for damage when you receive it. If the product is damaged, save the damaged packaging to be able to make a complaint to the Transport company.

Returns & Claims

How do I return items in my order?
If you want to return a product, please contact us within 14 days by sending an email to [email protected] In your message to us you must clearly state that you regret your purchase. You are required to return the item in the same condition and quantity as it is received, which is also applicable to the packaging and information label on the item. Please not that if you have purchased a customized product or a product with a significant personal customization it is not possible to cancel or return your purchase. For more information, please read our Return Policy here.

How do I submit a claim?
If you wish to submit a claim, please email us [email protected]

Where is my refund?
Ruth & Joanna Design AB shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, but latest within 30 days of the product being returned. You are obliged to pay for both the delivery and return delivery cost of the product. For the latest update on your refund, please contact us by sending an email to [email protected]

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